Evolka support
We're here
for your journey.
Have a question about Evolka?
For product support, account questions or feedback, get in touch with our team.
A little context goes a long way.
To help us understand your question, please include:
- A short description of what you need help with
- Your device and operating system, if relevant
- The app version and any error message you see
Please don't send passwords, payment details, medical records or other sensitive health information. If you attach a screenshot, remove any personal information first.
Good to know.
When will Evolka launch?
Evolka is coming soon. We'll share availability here when it's ready. If you already have the app, including a pre-release build, this page and the privacy policy still apply.
How do I contact support?
Email info@evolka.app with your question. We haven't published a response-time commitment yet.
Account or privacy enquiries
For questions about your account or personal information, email info@evolka.app. Please describe your request without including passwords, payment card numbers or sensitive health information. The privacy policy explains what the app collects.
How do I delete my account?
You can delete your Evolka account in the app. If you cannot use the app, email info@evolka.app from the address on the account and ask us to delete it. We remove the account from active systems within one week of a confirmed request. Removing the app does not delete the account. Cancelling a subscription is separate: manage it in your Apple ID or Google account subscription settings. Step-by-step: delete your account. Details are in the privacy policy.
Can support provide medical advice?
Evolka support cannot provide medical advice or emergency assistance. For medical concerns, speak with a qualified healthcare professional. In an emergency, contact your local emergency services.